Refund policy
Return and Refund Policy
Last updated: September 2026
Thank you for shopping with Culture-coffee.
We want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return according to the terms below.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition.
- The product must include original packaging and accessories.
- Proof of purchase or order number is required.
To start a return, please contact us at:
Email: Support@cluture_coffee.com
Phone: +1 405-724-7243
Refunds
Once we receive and inspect your returned item, we will notify you about the approval of your refund.
Approved refunds will be processed to your original payment method.
Please allow 5–7 business days for your bank or payment provider to complete the refund process.
Non-refundable Items
Some items cannot be returned:
- Used products
- Damaged products caused by customers
- Gift cards
- Clearance or final sale items
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
If you receive a damaged or incorrect product, please contact us within 7 days.
Contact Us
Culture-coffee
1029 NE 6th St
Oklahoma City, OK 73117
United States
Email: Support@cluture_coffee.com
Phone: +1 405-724-7243